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Important VISA Information

Core Conversion FAQs

Now that our core conversion is complete there are a few important details below that will help you settle in to our new and improved services.

How can I gain access to my Tucoemas Online Banking account?

Visit my.tucoemas.org and/or download our new mobile app here and follow the instructions below for regaining access to your online banking account.

Login Instructions

What do I do with my new Visa card I received in the mail?

If you received a new Visa card in the mail, these Visa cards will be ready to activate and use 02/26/24. 

Will I be able to visit a Tucoemas branch to get my statements?

Yes, as long as we are open, all branches will be able to assist you with any statements needed.


Will I have to re-enroll in Apple/Google Pay?

Credit cards will need to be re-enrolled in Apple/Google Pay. Debit cards previously enrolled in Apple/Google Pay will transfer seamlessly and will not need to be re-enrolled.


What happened to my external transfers?

You will need to re-add your external transfers.

  1. Log-in to your online banking account.
  2. Click “Accounts”
  3. Click “Add external transfer.”
  4. Input the information needed to set up those accounts.

When can I make Zelle transfers?

Zelle is now available!


Why can't I see my credit cards on my online banking account?

Credit cards will not show in online banking until 02/26/24. To check your credit card balance please call (855) 368-2235.


How can I get my old statements?

Please stop by a branch and our tellers will happily assist you. Any statements you receive moving forward will be accessible through you online banking account.


What happened to my Tucoemas app?

We have a new and improved mobile app! Visit the App Store or Google Play to download our new Tucoemas app! Learn more here.


How do I set up BillPay?

On Tucoemas Online Banking platform, view the left-hand menu and click "payments", then click "BillPay". Once you are in BillPay you can view BillPay merchants previously added, or you can add new merchants.