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Privacy Policy

With increased telemarketing calls, you may be wondering how Tucoemas handles your information. Here's what you need to know...

The third parties purchase “event-based trigger’ programs from the three national credit bureaus, which identify you to be in the market for new credit in the near-term based on certain changes in your credit profile.

These programs are legal and meet all Fair Credit Reporting Act regulations and guidelines.  Consumer information could vary depending on the credit bureau providing the trigger notification service, but lenders may purchase a list that includes your name, address, inquiry type, credit score, and other optional data attributes. They may buy your phone number from a third-party provider.

If you do not want to receive pre-screened offers of credit and insurance, you have two choices: You can opt out of receiving them for five years or opt out of receiving them permanently by calling toll-free 1-888-5-OPTOUT (1-888-567-8688) or visiting for details. The telephone number and website are operated by the major consumer reporting companies. When you call or visit the website, you’ll be asked to provide certain personal information, including your home telephone number, name, Social Security number, and date of birth. The information you provide is confidential and will be used only to process your request to opt out.

If you have joint credit relationships, like a mortgage or a car loan with a spouse, partner or other adult, you may continue to receive pre-screened solicitations until both of you exercise your opt-out right. Opting out has no effect on your credit score or your ability to apply for or obtain credit or insurance. Requests to opt out are processed within five days, but it may take up to 60 days before you stop receiving pre-screened offers. Calling the opt-out line or visiting the website will stop the pre-screened solicitations that are based on lists from the major consumer reporting companies. You may continue to get solicitations for credit and insurance based on lists from other sources. For example, opting out won’t end solicitations from local merchants, religious and charitable associations, professional and alumni associations, and companies with which you already conduct business. To stop mail from groups like these — as well as mail addressed to ‘occupant’ or ‘resident’ — you must contact each source directly.

Our privacy policy outlines the specifics about how your information can be used legally. If you have any questions or concerns about this matter, please contact us at [email protected], or call 559-732-8892.

Tucoemas Federal Credit Union Privacy Policy

  • Tucoemas Privacy Policy Opt Out Form (PDF)

  • TUCOEMAS Federal Credit Union is owned by its members and run by a board of directors you elect. You can be confident that your financial privacy is a top priority of this credit union. We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider.

    We may disclose information we collect, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them.

    We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

    Members may limit Tucoemas' sharing of certain personal information by completing the federal and state policy notices. You may complete the notice online, print out the forms above and fax to the number listed on the disclosure; or return by mail to the address indicated below. You may also make your choices with the Membership Department at any branch location.

    If you terminate your membership with TUCOEMAS Federal Credit Union, we may continue to share information we have collected about you.

    How We Protect Your Information

    We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

    Online Privacy

    TUCOEMAS Federal Credit Union wants you to be confident that your financial privacy is a top priority of this credit union. This page describes how we collect and use the information from our public website at and our Mobile App or Bill Payment services.

    TUCOEMAS does not gather user-specific information, details from your computer Internet software or save data about you other than what is needed to access Mobile App and/or Bill Payment services. You must have cookies enabled on your browser to use these services. Additional information about cookies is provided when you initiate access to these services.

    We do not share data collected from you, during your visit to our website, with third parties unless it is specifically required to process your transaction or requested by you. Examples of data sharing would be processing membership and loan applications and our policy of running credit reports based upon the information you provide. Credit reporting information is provided to TFCU by third parties we trust and with whom we have a business relationship.

    When you visit, you do so without revealing your personal identity. Our systems recognize the pages that you visit within our site. The credit union collects aggregate information on site traffic, such as dates and hours of use, to compile statistics to help us improve the site. The information is used solely for these analytical purposes.

    We use return E-mail addresses to answer the E-mail we receive. E-mail addresses are not shared with other companies, unless requested by you.

    Children's Privacy

    TUCOEMAS Federal Credit Union may provide information to educate children on our website. Applications for credit union membership are printable and are not designed for online submission. The credit union does not knowingly collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents.

    Other Websites Linked to the TUCOEMAS Website

    We provide you with greater access to information; our site contains links to other sites. TUCOEMAS Federal Credit Union is not responsible for the privacy practices or the content of such other websites.

    Annual Insurance Disclosure

    In compliance with California Law, the credit union is providing you with the following notice if you have credit life or disability insurance on a revolving loan account.

    Cuna Mutual Group herby provides you with notice: This insurance may not cover an advance or charge under your credit line if your disability or death results from a condition for which you have seen a doctor or chiropractor in the six months before your advance charge. 

    Commitment to Privacy

    If you have questions about this privacy statement, the practices of this website, you can contact our [email protected], call 559-732-8892 for a Membership Services Representative, or write to:

    TUCOEMAS Federal Credit Union
    Attn: Privacy Information Request
    P.O. Box 5011
    Visalia, CA 93278-5011